UK Market

Battery and motor kits will be dispatched via Hermes/DPD on the next working day after payment is received. Please note that parcels cannot be shipped over the weekend. Delivery typically takes 2-5 working days.

EU Market

1. Battery and motor kits will be shipped next day after payment from Germany by GLS/DHL. The parcels can't be shipped on weekend. The shipping in Germany takes 2-4 working days. The shipping outside Germany takes 4-8 working days(remote areas may need more time).
2. E-bikes can be only shipped to mainland area of GERMANY by DHL/Schenker（DB）, remote areas and islands cannot be shipped(before you buy please consult us).

US Market

Battery and motor kits will be shipped by Fedex next day after payment! The parcels can't be shipped on weekend. The shipping in mainland US takes 3-5 working days. The parcels can't be shipped to remote areas and islands(before you buy please consult us).

Changes of Shipping

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the order, you must do so prior to your order being shipped.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of DPD or any other parcel service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. 

If in any case of some countries and regions, we can not ship to, we will also inform you accordingly by email after your purchase.

Remarks：ALL COUNTRIES' SHIPPING HAVE TRACKING NUMBER(EXCLUDE POSTAL ENVELOPE )!